Penggunaan S.M.A.R.T Objectives patut di luaskan di semua peringkat Bahagian

Dari international hill:
Seharusnya, setiap peringkat bahagian dilatih dalam bidang professional dan akademik agar kita dapat memenuhi kehendak rakyat.
Misalan-misalan objektif untuk meningkatkan kepuasan rakyat, Kriteria yang perlu di ukur dalam setahun ke setahun adalah:

1. Kenampakan ketua bahagian dipelusuk kawasan (Visibility)
2. Bantuan-bantuan (Number of Helps given)
3. Layanan pengunjung ke pejabat bahagian melalui borang maklumbalas yang mesti disediakan (Service Quality at Counter)
4. Kecepatan maklumbalas (Speed of response)
5. Bilangan Titik sentuh ( Nos of Touch points)
6. Bilangan Program
7. Penambahan Pengundi Baru ke kawasan
8. Perhubungan dengan Pengundi Luar

--------------------------------------------------------------------------------------------
The concept of S.M.A.R.T objective is best described from the term’s initials:

1.       S for Specific

2.       M for Measurable

3.       A for Attainable or achievable

4.       R for Realistic

5.       T for Timely (and better if it also Traceable)

Specific

A specific  goal has a much greater chance of being accomplished than a generic goal. A goal can be checked to be specific If can meet these criteria and answer the six “W” questions:

·         Who is involved? (Who)

·         What do we want to accomplish? (What)

·         Identify a location (Where)

·         Establish a time frame (When)

·         Identify requirements and constraints (Which)

·         Specific reasons, purpose or benefits of accomplishing the goal (Why)

Measurable

A goal shall establish concrete criteria that can be measured it s progress towards the attainment of the goal set. A goal can be determined to be measurable if it can be counted and can give an indication when it is accomplished.

Attainable

A goal set shall be planned with the necessary steps to achieve the goal. These steps may be change of attitudes, improvement of skills and financial capability to reach the goal.

Realistic

A realistic goal  means that the objective set is not impossible to be achieved and shall correspond to the team’s willingness to push itself and make the goal to work. A goal can be both high and realistic but must be determine by the goal setter willingness and motivation to achieve  

Timely

A goal shall be bound with a time frame, to create a sense of urgency.

Traceable means that the objective can be traced to another higher level of objective or be broken down to lower level of objective.  A departmental objective shall be able to be traced to a divisional objective in a hierarchy.